How machine downtimes destroy overall productivity


New Member
28 Tem 2021
Typically only a few experts, such as electricians, work in a production plant because they are difficult to find, among other things. There are also more machine operators than maintenance workers.

First someone has to recognize that a machine has failed. This is typically done via a light signal or a sound on the machine.
So the machine operator takes a look and sees that he cannot fix the problem himself.
Now he has to find an electrician to look into the problem.
Sometimes the machine operators have a phone nearby, sometimes they don't.
If not, the machine operator walks through the Production Monitoring hall looking for a foreman or an electrician, or tries to reach someone by phone.

But what is happening on the other side in the meantime?

Electricians carrying phones around are very common in manufacturing facilities. While it sounds reasonable at first, companies often don't know how ineffective this actually is.
The problem is that the phone rings many times a day and at first the electrician doesn't know who is calling and why he is calling before answering CMM Services. This means that he has to take every call, no matter what.
Often times there isn't even a real problem that needs his attention, or sometimes he isn't even the right person to talk to for a problem.
So every time his phone rings, he has to stop working to take the call.
Even if he doesn't take it, the doorbell still rings and distracts him from his work.
This is why it often happens that these people simply turn off their phones in order to be able to concentrate on a specific task.
On the other hand, colleagues who try to contact the electrician are annoyed because he does not answer. All of these factors contribute to longer response times and downtimes, which in turn increases avoidable costs. So what's the solution for that?